Returns and refunds

This policy does not reduce your statutory rights.

Changed your mind

For goods that are not perishable, tell us within 14 days of delivery if you wish to cancel. You then have a further 14 days to return them. Unless the goods are faulty or not as described, you are responsible for the return cost and for looking after them while they are in your care.

Living plants or other goods liable to deteriorate rapidly may be exempt from the usual change-of-mind cancellation right. We will always consider concerns fairly, and your rights when goods are faulty, damaged or not as described still apply.

Damaged, faulty or incorrect orders

Contact us promptly with your order reference, a description of the problem and photographs of the item and packaging. We may offer a replacement, price reduction or refund depending on the circumstances and your legal rights.

Refund timing

Approved refunds are returned to the original payment method. Bank processing times can vary after a refund has been issued.

Cancelling before dispatch

Contact us immediately if you need to cancel. If the order has not entered packing or dispatch, we will try to stop it and refund the payment.